Product Sales & Scanning Host/Resort Associate
Job Summary:
This position is a combination of indoor/outdoor employment. Shifts are either split between both positions daily, or are scheduled in one location for the full day.
*All Whistler Blackcomb Resort Associates work across multiple departments to ensure fulltime hours (40 hours per week) and job variety. So, in addition to the responsibilities of this role, you can expect to be trained and work not only in your department but in other departments as well. Candidates must be willing to work 40 hours per week and be open to working in multiple areas.
What you’ll be doing:
- Give personalized service that promotes and sells mountain products and services that create an exceptional experience, inspiring our guests and staff to return again and again.
- Reflect at all times Whistler Blackcomb’s commitment to first class service by being a high-profile ambassador of the Whistler Resort.
- Provide accurate information to our guests as it pertains to all aspects of Whistler-Blackcomb Mountain operations and Whistler Resort.
- Seek out accurate information when needed in order to answer all guests’ questions.
- Handle all walk-in guest inquiries and complaints in a professional and competent manner, employing a win-win attitude.
- Know and be up-to-date on all prices, programs, events and policies of Whistler-Blackcomb.
- Pro-actively promote and sell all programs available on Whistler-Blackcomb Mountains offering guidance in the selection of programs appropriate to the needs of our guests.
- Carry out all procedures required for pass scanning, and ticketing/season pass sales on a computerized sales and scanning systems.
- Assist in meeting departmental and company objectives.
- Handle, record and deposit all monies received and complete all cash out procedures required.
- Responsible and accountable for all sales transactions completed (including discounts, complimentary products, Service recovery products issued and any returns/credits provided).
- Foreign language speaking Guest Relations & Validation Hosts will assist guests whose first language is not English by providing interpreting services in all required situations.
- Perform other duties as assigned by the supervisor or manager.
- We are a company that works together and throughout the season you may be required to assist other departments as needed.
- Complete all cash-out procedures and balance on a daily basis.
- Keep Guest Relations, ticket office, Validation as well as surrounding areas, clean and tidy at all times.
- Always show up on time, in uniform, and adhere to the grooming policy.
- Be cheerful and courteous at all times with guests and staff.
- Ensure that all guests and staff accessing Whistler Blackcomb lifts are in possession of a valid ticket or pass and that the person using the pass or ticket is correct.
- Assist guests with ticket/pass problems, general inquiries or concerns.
- Understand the proper use of validation equipment and its functions, including RFID gates.
- Work outdoors for long periods of time in varying weather conditions.
- Handle conflictive situations in a diplomatic manner.
Qualifications:
- Demonstrating our Core Values; Serve Others, Do Right, Drive Value, Do Good, Be Safe, Have Fun.
- Previous customer service and sales experience.
- Ability to multi-task and problem solve.
- Can handle and find winning solutions within company policy to conflict resolution situations.
- Mature, friendly and well-groomed.
- Computer literacy and previous experience with computerized sales and reservations systems.
- Minimum 30wpm typing.
- Excellent knowledge of Whistler Blackcomb Mountains and/or Whistler Resort a valuable asset.
- A positive team player.
- Second language is an asset
- Broad experience in all aspects of customer service.
- Proof of clear criminal record check.
- Enjoy working outdoors
