CANADA VISA FAQ'S
Common issues with logging in:
- 403 Error Message
- You keep getting sent back to the ‘English / French’ homepage
- Application timed out
These issues happen to nearly everyone and It can be a total pain in the ass!!! Do not worry you are not the only one! Unless there is a notice on the GCkey homepage about maintenance on the website or the website being down, then the issues is ALWAYS with your browsers and the cache.
Using your phone tends to be the worst for this issue. If you can, try to use a computer.
First we suggest using another browser Eg Firefox, Explorer, Safari, GoogleChrome etc and you should find you get straight in.
Usually it may take more than one go. If you get sent back to the homepage, click on the GCKey link and go back and log in again.
Just keep going back to this link and trying again and you should get in. You may also need to clear the cache of your browser.
If you still cannot get in you will need to clear your browsing cache. For some people, this has to be cleared EVERYTIME before you log in.
If you are unsure how to do this correctly please google eg (How to clear browsing cache on Google Chrome)
If you STILL cannot log in I suggest using an incognito browsing window which is free from any cache issues. Here are the instructions:
Windows, Linux, or Chrome OS = Press Ctrl + Shift + n.
Mac = Press ⌘ + Shift + n.
You should open a new incognito window each time you want to log in.
This can be a tricky one and lots of people do have issues trying to open this form from your GCKey account.
You must have the latest version of adobe, then you must download and save the form on your desktop and then manually open from your desktop, not from the link. This video below has a 30 second tutorial on exactly how to do this on a computer.
If you still have trouble with this you can download the below form which should work fine for you.
It is always best to submit them within the time frame so please try and do everything you can to make this happen.
We understand that travelling interstate is not always the easiest thing for Australians so we understand if you may not be able to make it within 30 days.
In this case please book the next available appointment you are able to attend (even if after the 30 days) and then submit the weblink HERE.
IMPORTANT: When it asks for the type of application, make sure you select ‘International Experience Canada’
Then explain that you have booked a biometrics appointment that is outside of the 30 days. They will usually not respond but this is just to cover yourself and to stop your application from expiring.
You can still book and attend your appointment with the expired letter, so go ahead and submit these as soon as you can.
Please do everything you can to submit your application BEFORE the expiry.
If your Invitation does expire you will need to enter back into the pool of applicants and wait for a new Invitation to Apply. You can use the same GCKey account to do this. When you log into your account, under the heading ‘What would you like to do today’ click ‘Apply to Come to Canada’ and continue with the stage 1 instructions to re-enter back into the pool.
Please make sure you keep an eye on your GCKey account and check it regularly so you won’t miss another Invitation to Apply.
Once you receive your Invitation you have 10 days to accept it, then another 20 days to submit it. Your police report and other documents should arrive by then. If they don’t, you can submit a receipt or confirmation that you have ordered the documents in its place you can submit the application and make your payment.
You will then receive a request down the track in the messages section of your GCKey account to upload the documents and they will give you more time to upload it.
When uploading an extra documents it’s important to make sure you re sign and re submit the application. If you miss this step they will not receive your application.
If you get a message in your GCKey account after you have submitted and paid for your application ask you to submit the police report again, this is because your police report is NOT correct and they have not accepted it.
Please email us the police report you submitted so we can check it and help to get you back on track.
