You smile and warmly greet our guests as their first point of contact at resort; nothing is too much trouble for you. You prioritize guest experience and teamwork and take pride in providing the best vacation and recreation experience possible. Please note: As a condition of employment all staff must be fully vaccinated.

You will:

  • Ensure a comfortable and friendly atmosphere for both guests and staff.
  • Print day tickets and season passes for guests.
  • Process seasons pass requests online and in person, print and distribute passes.
  • Handle cash including a daily float and debit and credit card transactions.
  • Respond to inquiries in person, via email and phone.
  • Promote and sell all products and experiences available at the resort.
  • Address customer service-related questions and concerns, escalating to the Guest Services Team Leader where appropriate.
  • Ensure daily communication between various departments and within team as needed (Food & Beverage, Mountain Operations, Retail & Rental, etc) to provide accurate and up to date information to guests about resort services and products.
  • Be doing some administrative tasks such as filing, organizing the lost and found room & general office cleaning.
  • Work flexible shifts with varying hours, primarily working 30 to 40 hours per week, weather permitting.

You:

  • Have previous professional work experience in a customer service role.
  • Have previous cash-handling experience.
  • Are proficient with MS Office (Word, Excel, Outlook), and Point-of-Sale (POS) systems – an asset.
  • Have previous experience in a mountain or resort setting – an asset.
  • Can work flexible hours, including weekends, evenings, and holidays.
  • Can stand for extended periods of time.
  • Love and feel passion for sports and the outdoors.

We offer:

  • Staff Accommodation – Private Bedroom
  • A staff season’s pass for the resort.
  • Discounts on food, retail, and hotels.
  • Pro-deals.
  • Staff events – meet great people who share a passion for the mountain lifestyle!

More Information

Share this job

(0)

The Working Holiday Club has become the industry leader by providing authentic working holiday experiences to youths across the globe in the most sought after locations/employers.

Contact Us

THE WORKING HOLIDAY CLUB AUSTRALIA™ PTY
LTD ABN 81 158 198 059
www.twhcjobs.com