Guest Services Agent (RSS)

The position of the Sales and Service Agent is responsible for selling lift tickets; season passes, taking booking for activities and guest service. This varied role is made up of Snow sports, Tickets and Guest Services.

Top four reasons to work at SilverStar:

1. Flexibility: we will work with you to create a schedule that works for both the employee and SilverStar, allowing you lots of time to get out and enjoy ski/boarding/biking/hiking etc.

2. Networking: working closely with all Departments and building friendships that will last a lifetime, with both employees and guests.

3. Growth: the opportunity to expand your skills and knowledge through training and development. Work in a fast-paced, friendly environment.

4. Safety: this has always been our top priority for both our employees and guests. Since the Pandemic we have updated our policies. Please check our COVID-19 Health and Safety commitment link here: https://www.skisilverstar.com/mountain-info/health-and-safety/

Employee Benefits:

As an employee there are many benefits including:

• Free Season Pass (Winter and Summer)
• Free Season Pass for Revelstoke (Winter)
• Free Lift Tickets to all POWDR-owned Resorts – COVID-19 Travel Dependent
• Free Staff Bus to and from Vernon
• Free Ski/Snowboard Group Lessons (Winter)
• Employee Health and Wellness Program including EFAP services
• Discounts on Food & Beverage, Rentals, Retail and Repairs
• Family and Friends benefits on Lift Tickets and Accommodation

Responsibilities:

• Prioritize workload through highly developed planning and organizational skills
• Follow cash handling and close out procedures
• Execution of Guest Surveys in Resort
• Provide your Manager/Supervisor with suggestions for improved products/process, feedback/any issues/concerns
• Be flexible throughout the season as the weekly work schedule fluctuates with changing business levels
• Responsible for the provision of an excellent sales and service experience
• Responsible for ensuring that all bookings are dealt with efficiently and effectively
• Provide Guest Service presence in resort, as well as gathering and communicating resort information
• Assist with various activities and events as required including registration process
• Ongoing interaction with Guests to promote all aspects of the Resort Activities
• Respond to all calls/emails in a friendly and prompt manner, following up within one week if no booking made at the time
• Make certain all products are understood so that each interaction is customized to the guest
• Listen to guests and deal with questions and concerns
• Follow cash handling and close out procedures
• Provide information and advice to guests to enable the purchase of products that suit their needs, this will include(but not limited to): Lift tickets, season passes, Tube Town activities, SnowSports Programs, Activities including snowmobiling, horse drawn sleigh rides, Santa gift giving and dinner tours
• Responsible in issuing all staff, comp, volunteers, RAM and Resort passes accurately according to provided lists
• Liaising with RSS Supervisor as well as the Tube Town Assistant Manager to book in groups at Tube Town. Checking group sizes, rates, schedule, staffing and any other booking criteria
• Work with the Schools department to help with Tube Town booking (invoicing, communication and issuing of tickets)

Knowledge, Skills and Abilities:

• Unparalleled customer service skills – a natural enthusiasm for working with guests
• Previous experience in a similar sales and service role an asset
• An enthusiastic and positive attitude
• A highly motivated team player with a strong work ethic and hands on style
• Cash handling skills
• Computer literate with strong Microsoft Office (Excel) and POS system skills – will train on our system
• Excellent oral and written communication skills
• Committed team player, resilient

Hours:

• Per week range between 25-40 F/T
• Operation hours can range from 9:00am till 8pm
• Winter and Summer Seasonal Role

As our recruitment video says, “Not your ordinary 9 to 5”. We look for applicants that share in our passion for the outdoors and will embrace all that SilverStar has to offer. SilverStar is part of the POWDR Group. POWDR is an Adventure Lifestyle Company® that is locally focused and delivers soulful experiences because that’s what matters to our guests and communities. At SilverStar, we intend to Play Forever. We believe there is nothing better for the soul than to live a balanced life full of adventure, and we believe those in the future should have the same opportunities we have today. To make this happen, SilverStar is committed to doing all we can to protect the environment and enable participation in adventure. If you care about the environment and are looking for a memorable role that enhances people’s lives while having fun, SilverStar is the place to be.