You are the beginning of an exceptional guest experience. As a Reservations Agent, you will create a lasting memory when it is delivered with warmth and sincerity and by anticipating service you will provide an amazing pre-arrival experience that will make guests feel valued and excited about their stay.
What is in it for you:
- Duty meal in our staff cafeteria
- Subsidized staff accommodations provided on-site for full time status
- Discounts on food & beverage/fitness centre/spa/golf
- Comprehensive Wellness Platform (LifeWorks)
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
- Consistently offer exceptional, friendly and engaging service
- Ensure the best selection for the guest and ensure revenue is maximized through up-selling
- Recommend property facilities and assist guests with information and special requests
- Book room reservation requests, enter rooming lists, and update accurate information in the system
Your experience and skills include:
- Guest focused personality is essential; experience is an asset
- Prior front desk experience in a hotel / resort or call centre experience an asset
- Prior conference services / sales & Marketing experience an asset
- Prior experience working with Opera or a related system
- Strong interpersonal and problem solving abilities
- Fluency in English; additional languages are a plus
- Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
- Strong computer skills with a working knowledge of Word, and Excel
- Must be willing to work shifts (including split shifts) and varied days off on occasion and able to sit for long periods.
Your team and working environment:
- Must be willing to work shifts (including split shifts) and varied days off on occasion and able to sit for long periods.
- Fast-paced, upscale, luxury hotel
- Close proximity to multiple ski resort and hiking trails
- Hospitality employee worldwide making this a great place to develop lifelong connections
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian Work Authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
More Information
- Starting month Nov
- Interview options
Company Information
- Total Jobs 15 Jobs
- Industries Hotel Jobs, Ski Resort Jobs
- Locations Banff, Canada
- Do you supply housing Yes
