Retail Assistant WHITECLIFF BAY

Job Title: Retail Assistant.

Reports to: Retail Manager/Retail Team Leader

Job Purpose:

As a Retail Assistant, you will be part of a retail team that ensures our retail outlets are professionally run
operations, from stock-taking to serving. Duties will be shared between retail and bar activities, depending on
the centre. Across centre you will ensure that high standards of customer service are delivered and that the
accounting of all monies and stock is accurate. These duties may vary slightly between centres.

Key Objectives:

Objective 1:

Retail duties.

• Maintain excellent customer service when dealing with guests.
• Ensure all Health and Safety Standards are being complied with
• Serve merchandise to guests.
• Stock shelves and keep accurate records of stock.
• Operate the computerised cash register.
• Handle cash and ensure that sales and takings balance.
• Keep the shop clean, tidy, and presentable.
• Restock the vending machines.

Bar duties.

• Maintain excellent customer service when dealing with guests
• Ensure all Health and Safety Standards are being complied with
• Serve beverages during bar shifts.
• Stock shelves and keep accurate records of stock.
• Operate the computerised cash register.
• Handle cash and ensure that sales and takings balance.
• Keep the bar area clean, tidy, and presentable.
• Assist with centre-specific duties associated with a residential children’s activity centre.
• Assist in other departments as required (Catering, Housekeeping, and Maintenance).
• Assist at other centres across the estate as required.
• Residential staff may be required to cover an overnight on-call Emergency Assistant shift on a rota
  basis.

Personal Specification:

Qualifications / Experience:

• Maths and/or numeracy qualification.
• Customer services skills.
• Previous retail experience.

Competencies:

• Maintains a positive and cheerful attitude with customers.
• Is approachable.
• Understands the impact of own behaviour on others.
• Support teammates in the development of their skills.
• Uses appropriate verbal and non-verbal language.
• Chooses the appropriate method of communication considering the needs of the audience.
• Daily tasks and activities are completed on time and to the required standard.
• Follows pre-set procedures when required.
• Prioritises tasks effectively to ensure priority items are completed.
• Actively seeks opportunities to develop own skills and knowledge.
• Goes the “extra mile” when required.
• Complies with all relevant policies and procedures.
• Is punctual and present for work.