Snow School Sales Host
Whistler Blackcomb – Product Scanning & Sales Opportunities
Job Summary:
A Snow School School Sales Host is expected to maintain a high level of guest service while registering and fulfilling reservations for Whistler Blackcomb’s guests. As well, be proactive in marketing to the public the services, programs, benefits, and qualities of Whistler Blackcomb and to ensure, by dispensing accurate information and generous assistance, our guests have the best mountain experience possible.
What you’ll be doing:
- Reflect at all times Whistler Blackcomb’s commitment to first-class service by being a high-profile ambassador of Whistler Resort.
- Provide accurate information to our guests as it pertains to all aspects of Whistler Blackcomb’s operations and Whistler Resort.
- Sell all programs available at Whistler Blackcomb and offer guidance in regards to Ski & Snowboard School programs, lift products, & rentals appropriate to the needs of our guests while being pro-active in selling.
- Complete the daily e-Res tasks for guests who have booked on-line. Work closely with the Ski & Snowboard School, Guest Services, and the Retail/Rental teams, to be better able to assist guests in these areas.
- Assist guest services when required with pass/card transactions.
- Understand all functions of Guest Connect, computer POS system, to be able to fully perform the duties of the position.
- Communicate with co-workers any information they may need to provide a better service to our guests.
- Handle all inquiries and complaints in a professional and competent manner employing a win-win attitude
- Effectively organize your day in order to complete all assigned tasks.
- Be responsible for accurate daily cash-outs and vault deposits.
- Cleaning and organizing sales area.
- We are a company that works together and throughout the season you may be required to assist other departments as needed.
- Demonstrate our core values: Serve Others, Do Right, Drive Value, Do Good, Be Safe and Have Fun!
- Always show up on time, in uniform, and adhere to the grooming policy!
Qualifications:
- Excellent communication skills.
- Team player, enthusiastic, positive attitude.
- Previous experience in sales and guest service.
- Previous cash-handling experience.
- BC Drivers License and Drivers Abstract an asset
- Previous computer experience, with computerized sales and reservations systems experience an asset.
- Minimum 30 words per minute typing.
- Second language is an asset
- Keen to learn new skills, open-minded, and self-motivated.
- Proof of clear criminal record check.
